What Is Included in This Service?

At VSC, our involvement does not necessarily end when materials are delivered. Our After-Sales Technical Support service is designed to help clients and installation teams with technical questions and product application after supply.

Our support can include installation guidance, technical clarification, application assistance, installation supervision, and quality assurance for applicable products. This gives contractors and project teams access to technical assistance during the implementation stage, helping address questions before they develop into larger project problems.

VSC states that it has been providing its after-sales service free of charge since 1989, specifically to support clients with installation supervision and quality assurance of its products.

Capabilities

Post-Supply Technical Support
Assistance after products have been delivered to the project.

Installation Assistance
Guidance relating to the proper installation and application of supplied products.

Technical Clarification
Support for questions relating to product use and application.

Quality Assurance Support
Assistance in maintaining appropriate application and installation standards.

Problem Identification
Help identify potential product or installation issues.

Technical Coordination
Communication with site and project teams to support resolution of technical matters.

Benefits

Support Beyond Delivery
Receive technical assistance after the purchasing stage.

Faster Issue Resolution
Address technical questions before they create unnecessary project delays.

Improved Installation Results
Help installation teams understand the intended application of supplied materials.

Greater Product Confidence
Know that technical support is available when questions arise.

Long-Term Relationship
VSC's service approach extends beyond simply supplying products.

Our Approach

Supply

The required materials are supplied according to project requirements.

Support

Technical assistance remains available for relevant application and installation questions.

Supervision

Where applicable, installation supervision and quality assurance support can be provided.

Follow-Up

Technical concerns can be addressed with the relevant project stakeholders.

Frequently Asked Questions

Does VSC offer after-sales support?
Yes. VSC currently lists after-sales service as one of its core services.

What does VSC's after-sales support include?
The company identifies installation supervision and quality assurance as key components.

Is VSC after-sales service free?
VSC's website states that it has offered its after-sales service free of charge since 1989.

Who can request after-sales technical support?
Project clients and installation teams working with applicable VSC-supplied products can contact the company regarding technical support.